IVR Services Nagaland

Welcome your Customers with an Interactive Voice Response (IVR) Service. Save Costs and increase customer satisfaction by routing calls to the appropriate department.

  • Sound Professional to your Customers
  • Route calls with ease
  • Communicate with customers in all languages across Nagaland
  • High ROI
Call Now: +91-99833-88855

IVR Services Prices in Nagaland

Solution Features Smart IVR Plan Smart IVR Plan
Display Number 9XXXXXXXXX 9XXXXXXXXX
User Included (Forwarding Numbers) 05 10
Free Usage Min. Per Month Unlimited Unlimited
Programmable Extensions Yes Yes
Voice Mail Yes Yes
Mobile App Yes Yes
Welcome Message Yes Yes
Email Report No No
Time Based Routing Yes Yes
SMS Alert Yes Yes
Multilevel IVR Yes Yes
Multi Agent Login Yes Yes
CRM Integration No No
Sticky Agent Yes Yes
Customized Report ---- ----
Circle Based Routing ---- ----
Past Recording Data Visibility 3 Month 3 Month
Plan Validity 12 Month 12 Month
Smart IVR Price Rs.35,000/- Rs.65000/-

Term & Conditions:
  • - 18% GST Extra Payable of All Services.
  • - 100% Payment will be paid with purchase order.
  • - One Year Support included.
  • - Any Customized Cost would be extra.
  • - Payment should be in favour of Daksh Infosoft Pvt. Ltd.
  • - Next Year Charges will be the same.
  • - Virtual Number (Idea & Vodafone) Bill paid by client.
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Features of IVR Services in Nagaland

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Live User Panel

Track the Real-Time Data of Live Calls with our IVR Services. Know the number of pending calls, abandoned calls, and much more to help you service your customers more efficiently.

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Call recording

IVR services allows you to easily record the calls and store them on a secured cloud server. You can use them in the future to check the quality and train new employees.

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CRM integration

Easily integrate the calls with a CRM Platform and check the details of the customers right on your screen. IVR Services make customer service more easier and convenient.

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Remote teams

IVR Services works on a cloud server that can be accessed from anywhere at any time. It allows you to establish remote teams, saves on office rent, and reduces employee turnover.

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IVR menu

Create a custom IVR Menu with a unique welcome message and multi-tier IVR options. Help your customers reach the relevant department without any hassle.

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Call reports

With our IVR Services in Nagaland, get Daily, Weekly, Monthly, and Annual call reports for 100% transparency with clients and better data-driven business decisions.

What are IVR Services?

IVR or Interactive Voice Response Services is a technology that allows businesses to automate customer responses using pre-recorded voice messages and a multi-tier menu. The voice is used to interact with consumers and their inputs are recorded using DTMF technology. Customers can easily enter their responses using the phone keypad and connect with the appropriate agent or department.

It saves the time and cost of businesses by reducing human intervention and simplifying the customer service process.

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Single-level IVR

Single Level IVR is the basic form of IVR Technology. Whenever a person calls a business with Single-level IVR they receive a series of prompts from 0 to 9 that directly routes them to the respective department. For instance, press 1 to talk to sales, press 2 to speak with customer support, and so on. Once the customer takes the required action his call is directed to the corresponding agent.

Single IVR is an automated system that does not involve a human until the query is resolved by an auto receptionist feature.

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Multi-level IVR

When there are multiple IVRs within a Single IVR it can be regarded as a Multi-level IVR. Multi-level IVR acts as a virtual receptionist for a business. It is an automated system that rather than routing the call directly to the agent, provides various options to the users including numerous self-help opportunities.

In multi-level IVR, the pre-recorded messages are used to answer various recurring and common questions of the callers. However, if the caller is unable to find his answer and wants to speak to a representative then his call is forwarded to the correct department.

Benefits of using Cheap IVR Services

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Generate More Leads

Stay updated about the needs and demands of customers and target the right audience to attract more leads through fast IVR Services and excellent customer support.

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Enhance Brand Image

Build a strong brand reputation by offering customers several menu options through multi-level IVR. Solve recurring queries through a pre-recorded voice messages or direct the caller to the right expert.

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Manage Large Call Volumes

Using IVR Services is a great way to handle high call volumes. The multi-level IVR automates the process of connecting to multiple callers at once.

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Offer Personalized Experience

Make customer support more personalized by offering customized voice messages through IVR services. Also, gather the past conversations and history of customer interactions.

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Easy to Set-up and Activate

Easily integrate your CRM, CMS or other applications with the IVR portal and get the customers’ contact details and other useful information right on your computer screen.

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Be Omnipresent

Manage the calls anywhere and anytime by forwarding all the customer calls to the appropriate department and expert using IVR Service Channel.

Daksh SMS - The Best IVR Service Provider in Nagaland

Daksh SMS the leading IVR Services provider offers fast, easy, and affordable IVR Services to ensure seamless customer support service. With our single and multi-level IVR systems, businesses can easily automate and personalize calls.

Our Smart IVR Service in Nagaland enhances the customer support experience and ensures the callers easily get in touch with the appropriate department or agent. Our system allows businesses to easily integrate Local Nagalandn Languages into their IVR system, enabling them to reach a larger audience and increase ROI.

Further, the enterprises can easily track the real-time call reports and may also record them for quality and training purposes. With Daksh SMS IVR service you'll have a cost-effective and technology-integrated support solution that makes your business appear more professional.

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Why do Businesses use IVR Services in Nagaland?

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Gather feedback

Use IVR Services to collect feedback from customers. This helps in understanding the needs of customers and improving the quality of products and services.

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Surveys for market research

Businesses can also conduct surveys to know the market and customers better. It can help them build products as per the needs of consumers.

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Large scale employment drive

Companies may also run large-scale employment drives using Cheap IVR Services. They can gather talent from all across Nagaland in a budget-friendly way.

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Feedback about Customer Satisfaction

With the help of advanced multi-level IVR, peak hour call load can be handled by resolving the queries of multiple customers at the same time.

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Feedback Collection

Once a product or service is delivered IVR Service can be used to gather feedback about its quality, delivery process, and overall customer satisfaction.

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Cash on delivery verification

For the customers who opt for Cash On Delivery payment method, our IVR services in Nagaland can be used for making payment confirmation.

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Easy updates

Brands can easily update the consumers regarding a new product, offer, or discount using the outbound IVR Services option.

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24/7 Customer support

In the industries where 24/7 customer support is essential IVR is an effective way to easily connect the caller to the right department.

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Personalization

Use our professional IVR Services to Greet your customers in their local language that includes their name to give them a personalized experience.

We Serve Over 20+ Cities in Nagaland

Frequently Asked Questions:

Inbound IVR is the one where a customer calls the support department to get his queries solved. His call is then forwarded to the appropriate expert or department using a series of prompts. While Outbound IVR refers to the call made by a company to a consumer using a pre-recorded message. These are usually done to collect feedback, surveys, etc.

Using our cloud-based server and user-friendly web panel you may easily integrate the IVR with your existing systems.

  • The Customer approaches using the Customer Support number provided on the website/application.
  • He is welcomed by a pre-recorded message and then asked to input certain numbers using the keypad to get the appropriate results.
  • Based upon the number entered by the customer, he receives his answer either through a voice message or the call is forwarded to the respective department.

We are a leading IVR Service Provider for many years and will only take a few minutes to set up your IVR System

No, there are no hidden charges. Our work is completely transparent and we disclose all costs upfront to the customer.

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