| Solution Features | Smart IVR Plan | Smart IVR Plan |
|---|---|---|
| Display Number | 9XXXXXXXXX | 9XXXXXXXXX |
| User Included (Forwarding Numbers) | 05 | 10 |
| Free Usage Min. Per Month | Unlimited | Unlimited |
| Programmable Extensions | Yes | Yes |
| Voice Mail | Yes | Yes |
| Mobile App | Yes | Yes |
| Welcome Message | Yes | Yes |
| Email Report | No | No |
| Time Based Routing | Yes | Yes |
| SMS Alert | Yes | Yes |
| Multilevel IVR | Yes | Yes |
| Multi Agent Login | Yes | Yes |
| CRM Integration | No | No |
| Sticky Agent | Yes | Yes |
| Customized Report | ---- | ---- |
| Circle Based Routing | ---- | ---- |
| Past Recording Data Visibility | 3 Month | 3 Month |
| Plan Validity | 12 Month | 12 Month |
| Smart IVR Price | Rs.35,000/- | Rs.65000/- |
Registered Users
Sender Id Used
Customer Satisfaction
Track the Real-Time Data of Live Calls with our IVR Services. Know the number of pending calls, abandoned calls, and much more to help you service your customers more efficiently.
IVR services allows you to easily record the calls and store them on a secured cloud server. You can use them in the future to check the quality and train new employees.
Easily integrate the calls with a CRM Platform and check the details of the customers right on your screen. IVR Services make customer service more easier and convenient.
IVR Services works on a cloud server that can be accessed from anywhere at any time. It allows you to establish remote teams, saves on office rent, and reduces employee turnover.
Create a custom IVR Menu with a unique welcome message and multi-tier IVR options. Help your customers reach the relevant department without any hassle.
With our IVR Services in Nagaland, get Daily, Weekly, Monthly, and Annual call reports for 100% transparency with clients and better data-driven business decisions.
Single Level IVR is the basic form of IVR Technology. Whenever a person calls a business with Single-level IVR they receive a series of prompts from 0 to 9 that directly routes them to the respective department. For instance, press 1 to talk to sales, press 2 to speak with customer support, and so on. Once the customer takes the required action his call is directed to the corresponding agent.
Single IVR is an automated system that does not involve a human until the query is resolved by an auto receptionist feature.
When there are multiple IVRs within a Single IVR it can be regarded as a Multi-level IVR.
Multi-level IVR acts as a virtual receptionist for a business. It is an automated system that rather than routing the call directly to the agent, provides various options to the users including numerous self-help opportunities.
In multi-level IVR, the pre-recorded messages are used to answer various recurring and common questions of the callers. However, if the caller is unable to find his answer and wants to speak to a representative then his call is forwarded to the correct department.
Stay updated about the needs and demands of customers and target the right audience to attract more leads through fast IVR Services and excellent customer support.
Build a strong brand reputation by offering customers several menu options through multi-level IVR. Solve recurring queries through a pre-recorded voice messages or direct the caller to the right expert.
Using IVR Services is a great way to handle high call volumes. The multi-level IVR automates the process of connecting to multiple callers at once.
Make customer support more personalized by offering customized voice messages through IVR services. Also, gather the past conversations and history of customer interactions.
Easily integrate your CRM, CMS or other applications with the IVR portal and get the customers’ contact details and other useful information right on your computer screen.
Manage the calls anywhere and anytime by forwarding all the customer calls to the appropriate department and expert using IVR Service Channel.
Use IVR Services to collect feedback from customers. This helps in understanding the needs of customers and improving the quality of products and services.
Businesses can also conduct surveys to know the market and customers better. It can help them build products as per the needs of consumers.
Companies may also run large-scale employment drives using Cheap IVR Services. They can gather talent from all across Nagaland in a budget-friendly way.
With the help of advanced multi-level IVR, peak hour call load can be handled by resolving the queries of multiple customers at the same time.
Once a product or service is delivered IVR Service can be used to gather feedback about its quality, delivery process, and overall customer satisfaction.
For the customers who opt for Cash On Delivery payment method, our IVR services in Nagaland can be used for making payment confirmation.
Brands can easily update the consumers regarding a new product, offer, or discount using the outbound IVR Services option.
In the industries where 24/7 customer support is essential IVR is an effective way to easily connect the caller to the right department.
Use our professional IVR Services to Greet your customers in their local language that includes their name to give them a personalized experience.
Inbound IVR is the one where a customer calls the support department to get his queries solved. His call is then forwarded to the appropriate expert or department using a series of prompts. While Outbound IVR refers to the call made by a company to a consumer using a pre-recorded message. These are usually done to collect feedback, surveys, etc.
Using our cloud-based server and user-friendly web panel you may easily integrate the IVR with your existing systems.
We are a leading IVR Service Provider for many years and will only take a few minutes to set up your IVR System
No, there are no hidden charges. Our work is completely transparent and we disclose all costs upfront to the customer.
